1. Ticket Purchase

1. Tickets may only be purchased from us via the Core Direction platform and payment links.
2. We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for the Event. Tickets may be limited to a maximum number per person, per payment card and/or per household. These restrictions will be notified to you by the Official Ticketing Agent and on the Event website before booking. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number.
3. Admission to the Venue will only be authorised upon participant creating an account at https://my.coredirection.com/ and completing a complete user profile and purchasing a ticket through the site or redeeming a code against a ticket payment through an approved payment link or Official Ticketing Agent. One Ticket will be required for each person over the age of 12.
4. Once payment in full has been received by us or by the relevant Official Ticketing Agent, the Ticket Purchaser will be provided either
   1. An email, with a confirmation of the sale and a booking reference number.
   2. A physical ticket including a redeemable event access redemption code
   3. Event credit to their registered Core Direction account - https://my.coredirection.com/
5. The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs 19-27 of these Conditions or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, altered, defaced or forged (in whole or part), or any Ticket which is unreadable or incomplete. Keep your Ticket safe.
6. We reserve the right to issue Tickets in hard copy or via email as e-tickets.
7. It is your responsibility to check your Tickets and booking confirmation and inform us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.

2. Camping Terms & Conditions

1. Camping at the Event is only permitted provided you purchase an appropriate Ticket. Anyone found camping without an appropriate Ticket and/or Wristband will be removed.
2. No fires or fire lit BBQ’s are permitted in the camping zones. BBQ stations are provided in allocated areas only.
3. Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas. Gazebos, awnings or trailer tents are only permitted in specifically allocated camping zones.
4. You should bring a tent that is sized for the amount of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.
5. We will not be liable for any failure to provide any advertised facilities within the camping area.
6. The price of accommodation purchased through us is fully guaranteed at the time that it is booked (subject only to the correction of errors). We reserve the right to correct errors in both advertised and confirmed price. We also reserve the right to amend prices with regard to changes in the external supplier costs (subject only to new bookings or items on current bookings that have not yet been paid for).
7. When you confirm your accommodation booking you guarantee that you accept and accept on behalf of your party these Conditions and have read the important information relating to your accommodation. These along with your booking confirmation comprise your agreement with us and all those listed on the accommodation booking on behalf of whom the party leader is acting.
8. We are not responsible for your travel to and from the accommodation location or for any expenses including travel, accommodation, subsistence or loss of earnings caused by delays however caused.
9. In order to make any changes to your booking please contact [email protected] with whom purchase was made. All requests are subject to availability, restrictions of supplies may be subject to an administration fee. If a change is possible you will be notified of any costs and sent confirmation on completion.
10. We reserve the right to make alterations to and correct any errors to the accommodation details before and after your booking has been confirmed.
11. In the event that it is necessary to lower the class (based on our rating system) of your booked accommodation or cancel your booking we will notify you. In the event that this happens you can choose to:
    1. accept the changed arrangements as notified to you by us;
    2. cancel your accommodation booking and (where we are not able to offer you an equivalent substitute) receive a refund of all monies paid to us; or
    3. accept the cancellation (if applicable) and receive a refund of all monies paid for the accommodation.
12. You will have no right to cancel and/or receive a refund in the event that operational changes (including but not limited to changing your accommodation to another of the same or higher standard or any other change not listed in paragraph 11 above) are made to your booked accommodation.
13. We will not be liable for any costs or expenses you incur as a result of any change in or cancellation of the accommodation, and our liability is limited to the price of the accommodation.
14. We do not accept any responsibility for theft, damage, loss or breakage to any of your property which you choose to bring and/or leave at the campsite. All items brought to a campsite are brought and left at your own risk.

3. Parking

1. Only customers holding a valid Parking ticket will be permitted to use the parking facilities.
2. You can purchase tickets on the day (subject to availability and an increase in price), but we strongly recommend buying tickets online from the Official Ticket Agent in advance due to limited availability.
3. Price and availability information is subject to change without notification. Parking tickets are cheaper when purchased in advance.
4. Parking ticket holders are entitled to one car parking space per ticket. The parking sticker must be on display in your vehicle at all times.
5. We reserve the right to search all vehicles upon entry.
6. No camping is permitted in the car parks and no sleeping in vehicles.
7. Vehicles (including their contents) are brought and left at your own risk.
8. We do not accept any responsibility for theft, damage, loss or breakage to your vehicle (or its contents).
9. You are not permitted to drink alcohol or use BBQs in the car park. Please note that security will be patrolling this area in order to enforce this prohibition.

Refunds & Cancellation

1. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the talent and performance line-up, activity and playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of an activity or performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the talent, instructor or artists scheduled to deliver activities or perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an instructor, talent, artist or performer will not entitle you to a refund.
2. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the talent and performance line-up, activity and playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of an activity or performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the talent, instructor or artists scheduled to deliver activities or perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an instructor, talent, artist or performer will not entitle you to a refund.
3. We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority.  In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out below.
4. As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on https://my.coredirection.com/booking/3299 and via email communications to all https://my.coredirection.com registered and active accounts. It is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or canceled and any new dates, times, and venue.
5. Unless otherwise agreed at our sole discretion, a Ticket will not be exchanged or refunded if:
   1. after the Event has started, it is stopped for any reason and is not completed;
   2. on any day of the Event, the start time is delayed for any reason;
   3. the start time (but not the date) of the Event changes after the date the Ticket was purchased;
   4. If the event is canceled or postponed due to any type of force majeure event such as war, terrorist attacks, pandemics, natural disasters that fall under the “act of god”, bad weather or any force majeure events that effect any third party suppliers.